Customer Care

HOW DO I CONTACT THE SEAD BOX?

If you have any questions, comments, or concerns, please email us at theseadbox@gmail.com

Our Hours of Operation are as follows: 
Monday-Friday: 9:00am - 6:00pm PST | 12:00pm - 9:00pm EST 
Saturday: 10:00am - 2:00pm PST | 1:00pm - 5:00pm EST
Sunday: CLOSED 
Holidays: We will send out notifications for holidays we are closed as well as vacation periods.

You can also leave comments and corresponding pictures on any of our social media pages. Please be advised that we may remove/hide content from our feeds if deemed inappropriate.

DO YOU PROVIDE WHOLESALE OPTIONS?

Yes we do. For more information on our wholesale pricing please contact us at theseadbox@gmail.com

DO YOU PROVIDE INTERNATIONAL SHIPPING?

We offer a flat-rate shipping charge of $15.00 ($12 Canada) if you order our products. We currently ship via "USPS Priority Mail International" for tracking purposes.

Stripe is our official, secure payment method for our website. 

All International Buyers please note:

  • Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the responsibility of the buyer.
  • Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • These charges are normally collected by the delivering freight or shipping company or when you pick the item up. Do not confuse them for additional shipping charges.

We will not state "gift" on the package unless it actually is a gift from us to you. We will fill out customs forms accurately and truthfully, so please DO NOT ask us to falsify information of any kind. We claim full retail value on our customs forms for insurance purposes.

Knowing the prohibited and restricted items to your country is also your responsibility as the Buyer.

We will try to review your country's policies before shipping, but ultimately, it is YOUR responsibility.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

At this time, we are unable to accept order changes or cancellations once the order has been processed. Please be sure to check your shipping address and product choices BEFORE submitting your order.